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COVID-19 SERVICE MESSAGE

COVID-19 SERVICE MESSAGE

UPDATED: 07.01.21

Moving Home – the latest advice from GOV.UK

‘You can still move home. People outside your household or support bubble should not help with moving house unless absolutely necessary.

‘Estate and letting agents and removals firms can continue to work. If you are looking to move, you can go to property viewings.

‘Follow the national guidance on moving home safely, which includes advice on social distancing, letting fresh air in, and wearing a face covering.’

Following the latest announcement from the government, we wish to assure clients that Revilo Homes and Mortgages is still operating as usual through the current lockdown.

The government advises that people can still move home and estate / letting agents can continue to work, with property viewings still taking place.

Our priority remains the safety of our staff and clients as we continue to rigidly follow government guidelines.

The steps we have taken include but not limited to:

  • Members of the public must wear a suitable face covering when viewing a property or visiting our offices for the collection/disposal or keys unless they are exempt from this requirement. This should be confirmed in advance. We can provide face coverings to those who are without.
  • Viewings must be arranged by appointment only and viewings are limited to two people only
  • When viewing a property in person, you should avoid touching surfaces wherever possible and use hand sanitiser.
  • If people are being shown around your home, you should open all internal doors and ensure surfaces, such as door handles, are cleaned before and after each viewing with standard household cleaning products.
  • Gloves will be worn by Revilo staff to open doors in all properties to minimise the risk of spread and these will be changed for each property we visit.
  • We recommend that vendors vacate their property while viewings are taking place in order to minimise unnecessary contact.
  • Anyone involved in any aspect of the home-moving process should practice social distancing in line with public health advice.
  • We deep clean our office premises twice a week. We are also disinfecting all surfaces including door handles, desks and keyboards on a regular basis.

Jemma Holden, Managing Director, said: “We welcome the news that the housing market is to remain open throughout this new lockdown period, so we can continue to assist our clients in what is already a difficult time without the added stress of a house move on top of it.

“But it is essential that all agents continue to follow guidelines and have their own policies and procedures in place to play their part in reducing the spread of the virus by following all relevant guidance especially when carrying out viewings”.

If you wish to discuss any of our safety measures or learn more about the procedures we have in place – or for any other enquiries – please get in touch by calling 01706 509237 or by emailing info@revilohomes.co.uk.

Don’t forget, we also have and will continue to offer, our LIVE CHAT service. You can contact us from the comfort of your home, 7 days a week, from 7AM to 11PM, by visiting www.revilohomes.co.uk


UPDATED: 24/03/2020 Following the most recent announcement from the UK Government, our premises are now closed until further notice. Our teams are still able to work remotely from home and will continue to deal with your enquiries.


20/03/2020: We have been continually evaluating our response to the COVID-19 situation, and whilst we did try to continue business as usual prior to the recent advice, nothing is usual about the current climate, or at least we’re having to adapt to a new normal.

At Revilo Homes and Mortgages, we always put the protection of our customers and staff first.

Therefore in light of the Covid-19 virus being widely spread we have taken the following safety precautions below for anyone viewing a property with us and for the Vendors property.

Our hearts go out to all that are infected by this unprecedented event and give thanks for the Healthcare workers and everyone trying to care for the infected.

Actions we have taken at Revilo Homes & Mortgages:

  • Twice Weekly deep cleans of the office premises.We are disinfecting all surfaces including door handles, desks and keyboards on a regular basis.
  • We are asking all visitors to use the hand sanitiser provided.Any member of our team feeling unwell will be asked to follow the government guidelines and self-isolate.
  • We will be asking all people viewing a property to use a hand sanitiser before entering a property and upon leaving.
  • Gloves will be worn by Revilo staff to open doors in the property to minimise the risk of spread and these will be changed for each property we visit.
  • We want to ensure you have the peace of mind and reassurance that we are taking this seriously and the protection of our clients is paramount.

We already have a number of colleagues, where possible working from home and are able to deploy the necessary infrastructure, should we need too, for the rest of colleagues to work remotely, whilst still providing the service levels you have come to expect of us.

Should things change further, our phone lines and emails will all be accessible, and we will continue to respond as ‘normal’ and to the best of our ability.

Don’t forget, we also have and will continue to offer, our LIVE CHAT service. You can contact us from the comfort of your home, 7 days a week, from 7AM to 11PM, by visiting www.revilohomes.co.uk

You will never be directed to a call centre or an off-site communications hub, in fact you will always speak to one of our team directly.

We want to ensure you have the peace of mind and reassurance that we are taking this seriously and the protection of our colleagues and clients is paramount.

These are indeed unprecedented events, and our aim is to continue to unite and work together collectively.